This policy explains how inquiry information may be collected and used when you contact Diptyque through this website. We collect only the details needed to respond to fragrance, candle, diffuser, gift set, or service requests.
Forms may request your name, email address, phone number, company or occasion, country, request type, and message. Technical logs may be used to protect the site and improve reliability.
Your message may include details about fragrance preferences, recipient groups, event dates, destination regions, product interests, or packaging needs. Please avoid sending sensitive personal information that is not needed for a candle, diffuser, gift set, retail, hospitality, or service inquiry.
Information is used to answer your request, prepare recommendations, coordinate service needs, and improve the relevance of future communication.
For example, we may use your stated room type to suggest a diffuser instead of a candle, your quantity range to organize a gift program, or your country to route a service question. We may also retain a limited record of communication so that follow-up questions can be answered consistently.
We do not sell personal information. We may share details with service providers when necessary to process inquiries or operate the website.
Service providers may support hosting, form delivery, email communication, analytics, or operational follow-up. They are expected to use information only for the purpose of providing the relevant service. We may also disclose information when required by law, necessary to protect site security, or needed to respond to a lawful request.
You may request correction or deletion of inquiry information by contacting us through the contact page.
You can choose not to submit a form and instead browse the website without making a request. If you have already contacted us, you may ask for access, correction, or deletion where applicable. Some records may be retained when required for legal, security, or legitimate business purposes, but we aim to keep inquiry information only as long as it remains useful for the reason it was provided.